DFTBA strives to ship your order in a timely and accurate fashion, but we're all human, and sometimes we humans make mistakes. If your order contains a mistake, you are entitled to a refund or a product exchange as long as it falls within our time specifications below.

MISSING PACKAGES: We can only honor reshipments or refunds for missing parcels within 60 days of the shipment date. If you do not contact us before the 60 days, we will be unable to offer you a refund or reshipment for missing packages. Reshipments are sent via First Class mail.

ERRORS: We can only honor exchanges or refunds for errors within 60 days of the shipment date. If you do not contact us before the 60 days, we will be unable to offer you an exchange or refund for any errors in your order.

To contact us regarding errors or missing parcels, email dftbarecords@gmail.com.

Thank you!

A few notes about shipping:

Please allow 7-14 days for shipping domestic and 14-30 days for shipping international before emailing us about your order. We ship new orders almost every day, and we use First Class USPS mail. DFTBA Records is not responsible for any packages lost or damaged while in transit- once you receive a tracking number, it is out of our hands. You will receive an email containing a tracking number when your order has shipped. These do sometimes get sorted into spam folders for one reason or another, so please check your spam folders and filters before contacting us.

Lots of countries charge extra taxes on importing goods. They don't always do this, and they're spotty about when, why and how. We find it extremely annoying, but unfortunately we can't keep track of how each country does it. But please note that you may be charged taxes upon delivery of your items.

Please check that your PayPal address is correct BEFORE submitting your order. Any orders sent out to wrong addresses provided by PayPal will not be reshipped until they are returned to us.

Pre-orders ship when stated. If any other title is ordered in the same order, your entire order will ship when the pre-order is released.

All t-shirt sales are FINAL, we print a limited number of each size and simply cannot accept returns or size exchanges- unless we sent you the wrong size, of course.

All product sales (CDs, posters, etc) are FINAL.

If you have any questions, please don’t hesitate to email us at dftbarecords@gmail.com.